Terms & Conditions

By submitting an inquiry, placing an order and/or paying the deposit for an order, you agree to the following terms and conditions. Please read them carefully.

General Information

We're so happy to welcome you as our customer!

Lang's Little Bakery is a business based in Cambridge, New Zealand, specialising in gluten-free baked goods.

All our products are baked in our dedicated gluten-free trailer kitchen. We have robust procedures in place to prevent cross-contamination. We can not guarantee the complete absence of any other allergens (especially nuts, dairy, soy).

Ingredient lists including nutrition panels are provided on our website and are also attached to the packaging of each item.

We aim to produce consistent results in all our products. Our cookie dough balls and cake batters are weighed to maintain consistency. However, please understand that everything we make is handmade with love, and therefore small variations may occur.

Images are for illustrative purposes only; actual products may vary slightly.

All orders are subject to availability and acceptance.

We reserve the right to refuse or cancel orders at our discretion.

You are responsible for checking the information given on our website for the presence of allergens.

You are responsible for checking that all the details provided in your order are correct and complete.

Should you have any questions or concerns, please contact us at:

Email: info@langslittlebakery.co.nz

Phone: +64 (0)27 371 6122

Address: 9 Browning Street, Leamington, Cambridge 3432, New Zealand

Acceptance of Terms

These terms and conditions govern all supply of goods and services ("products") by Lang's Little Bakery Limited ("Lang's Little Bakery", "we, "us") to you, the purchaser of goods and services from us, including your use of the website at www.langslittlebakery.co.nz ("the website"). They are effective from 16 October 2025 and will replace all earlier Lang's Little Bakery Limited terms of trade and any conditions contained in any document used by you and purporting to have contractual effect.

We reserve the right to change these terms of trade by notice to you. Notice may be given by posting the revised terms and conditions on our website.

To make a purchase from our online shop you must be 18 years of age or over.

Purchases from our online shop may only be made by persons who are acquiring goods or services for their own use or consumption, and you must not acquire goods from us via the website for resupply (whether in trade or otherwise).

If you are purchasing on behalf of another entity such as a company you warrant, you have the authorisation to agree to these terms and conditions on behalf of the entity.

Availability and Supply

All orders are subject to the availability of those products or services. If for any reason a Product is not available, we will endeavour to notify the non-availability on our online shop.

Shipping and Delivery

We want your gluten-free goodies to arrive fresh, fast, and hassle-free. Here's everything you need to know about our shipping and returns policy.

Prices for goods and services stated on our website are exclusive of any applicable delivery charges.

We ship via tracked courier services every Thursday, with orders for each week closing the previous Tuesday evening at 8 pm. This way, most of you should have your goodies by the weekend.

We aim to ship all items with overnight courier, but this may not be possible to some more remote areas in New Zealand (for example to rural addresses) or to the South Island. On occasion, delays may occur that are out of our control. This can extend shipping to 1-2 working days.

Shipping is to New Zealand street addresses only (no PO Box addresses). Unfortunately, we do not currently ship internationally.

Shipping costs are calculated at checkout based on your location and order size.

All orders are tracked, with tracking details emailed to you once you have completed your order.

Lang's Little Bakery is not liable for any damage or loss that may occur during transport.

Pricing

All prices are in New Zealand Dollars and are inclusive of any Goods and Services Tax ("GST") unless stated to be otherwise but are exclusive of delivery charges. All prices are correct when published. We reserve the right to alter prices at any time.

An invoice will be emailed to you at the email address you supply when you place your order. You are responsible for ensuring that your contact details are correct.

We reserve the right to change prices at any time without prior notice.

Payment Options

Payment instructions will be provided at checkout.

We accept the following credit cards: Visa, MasterCard and American Express

Credit Card Security

All payments are processed via Stripe and are subject to Stripe terms and conditions which can be found here https://stripe.com/nz/legal/ssa.

Cancellations

We understand that life doesn't always go to plan. We reserve the right to refuse or cancel orders at our discretion.

If you need to cancel your order, please do this in writing. We can't accept any cancellations after our order cut-off on Tuesday 10 pm as we then already have allocated resources (staffing, kitchen occupation and ingredients) to processing your order.

Returns and Refunds

We obviously want you to be absolutely delighted with your order!

However, things don't always go to plan, even though we do our very best to send you our baking in perfect condition.

Also, please bear in mind that the gluten-free nature of our products means that some items may break more easily, especially if shipped across the country.

Due to the perishable nature of our products, we do not accept returns.

Please get in touch immediately if your goodies don't arrive in the condition expected (within 24 hours), an provide photographic evidence of the faulty product.

If any of the baking is faulty, we will, of course, meet our obligations under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 to provide a remedy (replacement or refund). Please get in touch with us to discuss options.

Please note that once you have consumed our products, we can no longer verify what was wrong with it, and we will not be able to provide a remedy.

We do not have to provide a refund if you have changed your mind about a particular purchase, so please choose carefully.

In the event of a natural disaster, pandemic or nationwide emergencies beyond our control, refunds will not be provided on any payments made towards your order unless in accordance with our refund policies.

Liability Limitation

Where you acquire or hold yourself out as acquiring goods or services from us for the purposes of a business, the provisions of the Consumer Guarantees Act 1993 will not apply. The conditions, warranties and guarantees set out in the Sale of Goods Act 1908 or otherwise implied by statute or common law will not apply and are excluded from these terms of trade.

We will always endeavour to have complete and accurate information on our website but to the greatest extent permissible by law we assume no responsibility for the completeness and current accuracy of the information provided on our website.

To the greatest extent permissible by law, we exclude all liability we may have to you for any claim except where we have acted in bad faith. This exclusion also applies for the benefit of every officer, employee, contractor, agent of us and anyone else we use to perform our duties or provide services under any agreement you have with us. None of the persons specified above is liable or has to pay you for anything else in connection with or resulting from anything any of us does or does not do, or delays in doing, whether or not it is contemplated or authorised by any agreement you have with us. This exclusion applies whatever you are claiming for and in whatever way liability might arise. This exclusion does not limit any inalienable rights you may have under the Consumer Guarantees Act 1993.

Our maximum liability to you (if any) shall be limited to the value of any faulty products or services supplied by us and we, our employees, contractors and agents, will not be liable to you for loss or damage of any kind however that loss or damage is caused or arises.

Applicable Law and Jurisdiction

Unless we otherwise agree in writing, this agreement contains all the terms of our relationship and continues to apply no matter where you are located at the time any goods or services are provided to you by us and irrespective of the location where you reside.

Use of our website, supply of products or services by us to you and any other matter arising from these Terms and Conditions are subject to the laws of New Zealand. The Courts of New Zealand shall have non-exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with these terms of trade, or with the use of website or supply of any services.

Where you or any other person who you act for, or who you permit to act for you supplies incorrect information for the purchase of a product or service and we incur cost in any matter concerning that name then we may recover the costs incurred by us from you (including legal costs on a solicitor-client basis).

Privacy Policy and Confidentiality

Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or purchase from our online store.

We collect and use your personal information in accordance with the New Zealand Privacy Act 2020. This means that we may use your personal information to process and deliver your orders, to communicate with you about your purchases and to respond to any queries you may have.

Unless you opt to receive messages from us we will not contact you again in future. If you have opted to receive ongoing communications and at a later date you no longer wish to receive these communications you will be able to opt out of receiving this information by contacting us by email or by following the unsubscribe instructions at the bottom of emails sent to you.

Opting out of receiving the above mentioned messages will not prevent the sending of messages that specifically relate to your order(s).

We may use personal information that we collect about you to provide products and services to you and to administer orders and payments relating to your purchases from us.

You will need to permit us to place data files ("cookies") on your computer to enable you to use some features of some of our websites. Where you choose not to enable cookies from our Website, some functionality of those Website may not be available to you.

We may disclose your personal information as required by law.

Where you have provided information to us on a confidential basis, we will hold that information in confidence, except as required by law. We cannot guarantee that our website is secure, and we cannot be held responsible for a breach of our website security that is beyond our control.

We take reasonable steps to protect your personal data from loss, misuse, and unauthorised access.

We do not store your full payment details, and all transactions are processed through secure third-party providers.

You can request details of your personal information that we hold, and ask us to correct it, at any time.

Intellectual Property

All content on our website, including images, logos, and text, is the property of Lang's Little Bakery Limited and may not be used without our permission.

General Conditions

We reserve the right to change these terms and conditions from time to time by notice, which may be in the form of a notice posted on our website at www.langslittlebakery.co.nz.

If we fail to enforce any terms or to exercise our rights under these terms and conditions at any time, we have not waived those rights.

If any provision of these terms and conditions is held to be invalid or unenforceable for any reason, the remaining provisions shall remain in full force and effect and the parties shall adjust their respective rights and obligations in accordance with the spirit and intent of the parties as shown by these terms and conditions.

Unless any provision in this agreement expressly provides otherwise, these terms and conditions are not intended to confer a benefit on any person or class of person who is not a party to it.

We may deliver notices to you by sending them to an email address that you have notified to us.